Terms & Conditions

Reception Hours:

Reception is open 24-hours a day, 7-days a week.

Check In and Check Out:

Check in is available from 2:00pm on the day of your arrival and check out is before 10am on the day of your departure.

We ask that you please inform the hotel in advance what time you plan to check in, and if your check-in time changes, please update us. 

Earlier arrival and later departure times may be available, subject to availability, however day-use charges may apply. Enquire at reception if required.

Payment:

Payment for your first night's accommodation will be processed 48 hours prior to arrival. All reservations across special event periods will be processed 7 days prior to arrival. Unless otherwise organised through your travel management company.

Full payment for the remainder of your accommodation will then be taken on arrival.

The following forms of payment are accepted:

American Express, Visa, Mastercard, EFTPOS.

All credit card payments incur a 1.9% credit card surcharge.

Cancellation Policy:         

The standard cancellation policy is 48 hours - cancel free of charge up to 48 hours before arrival date. Then charged the first nights' accommodation if cancel within 48 hours of arrival date.

Changes to any Long stay (14 Nights +) reservations must be made more than 7 days prior to the day of arrival to avoid loss of deposit.

Group Bookings:

When booking 5 rooms or more, different policies and terms may apply. Please contact us directly for more details.

Housekeeping Services:

Rooms are serviced daily throughout your stay. Additional services can be organised at an extra charge.

Keys & Swipe Cards:                      

Any loss of swipe cards will incur a $100 replacement fee.

Guest Parking:                   

Secure access to underground parking is available on site for $25.00 per vehicle per night.

If you require parking, please ensure that you book a space prior to arrival, as spaces are limited and can not be guaranteed on the day.

Internet:                               

Wi-Fi is available in all rooms free of charge.

General:

These are our standard terms & conditions. These may vary for certain promotions and special offers.

Strictly NO PARTY POLICY - Only registered guest after 7 PM.

Photo identification in the form of a valid driver’s licence or passport, in the name of the booking and a credit card in the same name, is required at check-in.

The person(s) registering as the guest shall be liable for any loss or damage to the appliances, furniture, keys, passes, fixtures and all fittings in the room, reasonable wear and tear excluded.

All Building rules and signage must be adhered to whilst on site. Management reserves the right to take action if rules are not adhered to.

Our hotels are NON-SMOKING properties. A $200 minimum cleaning cost will be charged to your account if this is not adhered to, to cover the cleaning of carpets, curtains, cushions, blankets, and throws. If smoking within the building triggers the fire alarm, a cost of $500 will apply. In the event, the Fire Brigade attends to the alarm you will be responsible for full payment of the cost.

The Porter Club is not responsible for, or liable to compensate for the loss, theft or damage of personal property on, or brought into the hotel or in the immediate vicinity of any of the rooms and car park.

Where guests sign for and on the behalf of a business or company, in the event that the business or company is unable to or refuses to pay any amount due, the Guest shall be liable to pay on demand any amount owing by the business or company under this agreement.

Should the term of accommodation be reduced during the stay, the registered guest agrees to be liable for the appropriate tariff under the booked schedule of rates to cover the whole duration of the booking.

The number of guests in a room at any one time shall not exceed the number of guests declared on the Guest Registration Form or permitted under the terms and conditions of the reservation. Should at any time the number of guests in the room exceed the number of guests detailed, Porter Club reserves the right to terminate the reservation immediately, without a refund.

Family Policy- Maximum occupancy per family room includes children.

Family Plan Offered - Should your requirements exceed the maximum permitted occupancy please contact the property directly to discuss options.

Pets – No pets allowed.

National Government Tax - GST 10%